My troubleshooting sheet

Keep it near your computer, or in your mon-espace-ia folder. It is for when something is stuck, and when you ask for help.

My setup

• My computer: ☐ Mac ☐ Windows, version: ______________________
• Claude app version: ______________________ (noted on ____ / ____ / ________)
• Claude Code version in the Code tab (/status, “Claude Code” line): ______________________
• My plan: ______________________

The 4 reflexes, in order

1. Read the message in full, and copy it as is.
2. Check the 3 settings: the open folder (mon-espace-ia), the mode (Manual), the signed-in account.
3. Restart: quit the app completely, reopen it, open a new session.
4. Update the app, then open a new session.

To ask for help

Copy these lines and fill them in. Never a password, and never a screenshot where one appears.

My computer: [Mac or Windows, version]
Claude app version: [version]
What I was doing: [in one sentence]
The exact message: [copied as is]
What I have already tried: [the reflexes done]

My problems already solved